Change your mind. Keep the conversation.
Callers can interrupt, correct a detail, or add something while the AI is speaking. It listens and adjusts to the new request.
AI for customer service and sales
When someone reaches out, make the next step clear.
A customer has a question. Your team is already helping someone else. Entagl helps with messages and calls, using the information and actions you choose. And when a person is needed, your team can pick up from there.
Free to get started
5/5 on G2
Meta Business
PartnersTikTok
Marketing
Partner
PartnersTikTok
Marketing
Partner
Channels and integrations
Connect your tools. Keep the conversation moving.
Meet customers in the channels they use. Connect the tools your team already relies on, and choose which information and actions are available.
View all integrationsWhatsAppChannel: Connect your WhatsApp Business conversations and supported WhatsApp calling workflows.InstagramChannel: Handle Instagram direct messages, story replies and supported comment follow-ups.MessengerChannel: Bring messages from your Facebook Page into the shared inbox.EmailChannel: Manage connected customer email enquiries and conversation threads.Website chatChannel: Add Entagl’s customer chat widget to your own website.APIChannel: Send customer messages programmatically and receive the AI’s responses.PhoneChannel: Configure incoming and outgoing telephone calls with Coordinator.TikTokChannel: Connect TikTok business messaging when your account has the required access.HubSpotIntegration: Sync customer details and supported conversation updates with HubSpot CRM.TrendyolIntegration: Connect marketplace listings, orders and public product questions.ShopifyIntegration: Connect store products, stock and order information to customer conversations.Meta AdsIntegration: Connect Meta ad accounts for analysis, recommendations and approved actions through Ads Co-Pilot.Outgoing webhooksIntegration: Send configured event notifications to your own systems.Custom integrationsIntegration: Connect other business tools through the API and webhooks. Discuss custom integration requirements with the Entagl team.
01 / A useful answer
Start with the question they actually asked.
Someone wants to know if you can help. Give them an answer based on your business information, then help them choose what to do next.
Explore ReceptionistIllustrative example. Replies and next steps depend on your business information and settings.
02 / Plans change
They change their plans. The conversation keeps going.
A morning appointment sounded good. Then the caller remembers another commitment. Hear a recorded conversation about finding an afternoon time that fits.
Play voice sampleHear a conversation that keeps up.
A customer changes their plans. The AI finds a time that works. Choose a language and hear a recorded preview of our upcoming voice experience.
CoordinatorCustomer + AI · launch preview
0:00—:—
AI-generated customer, example appointment data. This recorded demonstration does not make a real booking.
Read the conversation
Customer: Hi there. Could I book a consultation for tomorrow morning?
AI assistant: Sure thing. Tomorrow morning I can do 9 or 10:30. Which one works better for you?
Customer: Uh, actually, sorry, I just realized my morning's booked. Do you have anything tomorrow afternoon instead? I need to leave before 4 though.
AI assistant: Got it. Tomorrow afternoon I've got 2:30 or 4. If you need to leave before 4, the 2:30 would be perfect. It's a half-hour consult, so you'd be all set well before then.
Customer: 2:30 sounds great. Let's do that.
AI assistant: Awesome. I'll take care of that. You're all set. I've requested tomorrow at 2:30 and the team will confirm it for you.
Keep talking while it checks.
Add a preference while the AI checks available options. The conversation continues, and it brings back the result when ready.
03 / A person joins
Your teammate can pick up from here.
Some questions need judgment. Your team can read what has already been said, add an internal note and continue helping. You decide where the AI stops and your staff take over.
The customer has a question about their appointment and would like a team member to review it.
Waiting for staff reviewIllustrative example. Replies and next steps depend on your business information and settings.
See the shared inbox
04 / Across your business
Start where the work already happens.
Choose one workflow your team knows well. Agree what information the AI can use, what it may do, and when a person takes over. Build from there.
Your support mailbox
An email arrives. Configure a useful reply, a draft for review or staff attention, based on the way your support team works.
Your website
A visitor gets stuck. The chat widget helps them ask a question and find the right next step while they are still on the page.
Your WhatsApp conversations
A customer returns with another question. Your team can review the conversation and continue with relevant context.
Your internal systems
An application sends a request through the API. A configured workflow uses the information and actions you have agreed.
Custom connections need technical setup and testing. API access does not include private hosting or unrestricted access to your systems.
Plan an enterprise workflow
05 / A clear next step
A reply is a start. Know what happened next.
An answered question, an appointment request and a staff handover are different outcomes. Choose the result that matters, then review the conversations to see where people still need help.
Appointment requested
Tomorrow, 2:30 pm
Waiting for the team to confirmIllustrative example. Replies and next steps depend on your business information and settings.
Explore customer records
Choose the work you want covered.
Start with the conversations you need help with. Add other products when there is a clear job for them.
Receptionist
Help with the questions arriving in your inbox.
Receptionist uses your business information to help with messages, collect useful details and support the next step. Your team can review the conversation and take over.
Explore ReceptionistCoordinator
Give the next call a useful direction.
Configure supported incoming and outgoing calls around your information and allowed actions. Hear the recorded preview above, then test the calling setup your team will use.
Explore CoordinatorStart free. Choose Pro as you grow.
Free plans available for both products.
Reputation Manager
Your Google reviews deserve an answer, too.
Reputation Manager drafts replies in your business’s voice. Choose which reviews may be answered automatically and which need your approval, with attention for sensitive feedback.
Explore the product- Connect your Google Business Profile
- Choose your reply and approval rules
- Review drafts and publication status
Reviewed on G2
Don't take our word for it.
Entagl Has Become a Core Part of Our Day-to-Day Operations
“Right now, I probably spend only around 10–15 minutes a day checking things, fixing small issues, or improving the agent. After that, it handles most of the work by itself.”Entagl Feels Like a True AI-Powered Front Desk
“It feels like a true AI-powered front desk, not just another chatbot. It answers customer questions across multiple channels, manages bookings and follow-ups, supports both text and voice interactions, and runs 24/7.”Simple, Powerful Control for Social Media and Website Support
“It does exactly what our business needs, with a lot of control and real simplicity—no agency required and no fancy drag-and-drop. I just tell it what I want, and it does it.”A 360 Tool That Boosted Our Revenue with Instant Replies
“It actually increased our revenue to 15% as we can reply instantly to our customers.”Reviews are collected and hosted on G2, where some are marked as incentivized. Results described are individual and not a guarantee. Read them on G2
Begin with one conversation you want to improve.
- Choose the channel and the job.
- Add the information the AI may use and set its boundaries.
- Test realistic questions, including cases that need staff.
- Review the results before expanding the scope.
Your questions, answered
What is Entagl?
Entagl provides AI products for customer service and sales across supported messaging and voice channels. Teams can review conversations and use connected customer information to take the next step. Capabilities depend on the product, channel and configuration.
Can my team work alongside the AI?
Yes. Your team can take over a conversation, translate it for reading, review a draft, add internal notes, assign a teammate, send forms, and create appointments. You decide which actions your AI may take.
Which channels does it support?
Entagl connects messaging channels including WhatsApp, Instagram, Facebook Messenger, Telegram, website chat, email, and API, with phone and WhatsApp calling through Coordinator. TikTok availability and individual messaging, media, and calling features depend on the connected channel. Check the integrations and product pages for your setup.
Does Entagl include a CRM?
Entagl has a built-in customer database with contact profiles, custom fields, tags, assignments, sales stages, and conversation history. You can also connect supported external systems. Check the relevant plan for the actions and products you need.
Can I use forms and private uploads during a chat?
Yes. Structured forms appear inside website chat, while hosted form links can be sent on other supported messaging channels. Secure file upload links collect supported files privately and connect them to the conversation. You control retention and whether the AI may analyze them.
Are calls and Google reviews included in the same product?
Coordinator and Reputation Manager are separate products with their own plans and usage. They work within the Entagl platform. Receptionist pricing is separate from Comments Automation add-on pricing.